Refund policy

Refund, Return & Exchange Policy

Tendu Rhythms Sports Trading
Doha, Qatar

At Tendu Rhythms, we want you to be happy with your purchase. We carefully check our products before dispatch and aim to provide quality rhythmic gymnastics products, apparel and accessories.

This policy applies to purchases made through our online store and, where applicable, purchases made directly through Tendu Rhythms using our Point-of-Sale (POS) facility.

Returns & Exchanges

Customers may request a return or exchange within 7 days from the date of receiving the item, provided that:

  • The item is unused, unworn and in its original condition.
  • Original packaging, labels and tags remain attached.
  • Proof of purchase, receipt or order confirmation is provided.
  • The item is not personalised, customised or made to order.

All returns are subject to inspection and approval by Tendu Rhythms.

For change-of-mind returns or exchanges, delivery or return shipping costs are the responsibility of the customer unless otherwise agreed by Tendu Rhythms.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, incorrect or does not conform to the product ordered, please contact us as soon as possible with your order details and photos of the item where appropriate.

After verification, Tendu Rhythms will provide an appropriate remedy in accordance with applicable Qatar consumer-protection requirements, which may include replacement, repair or refund, as applicable.

Nothing in this policy limits customers' rights under applicable consumer-protection laws in the State of Qatar.

Non-Returnable Items

For hygiene, safety or customisation reasons, the following items generally cannot be returned or exchanged unless defective, damaged or incorrectly supplied:

  • Personalised or customised products
  • Made-to-order products
  • Products that have been used, worn, washed or altered
  • Products without their original packaging, tags or labels
  • Items that cannot reasonably be resold for hygiene reasons after opening or use

These exclusions do not apply where the customer has a statutory right to a remedy under applicable Qatar law.

Refunds & POS/Card Payments

Once a return has been received, inspected and approved, the customer will be notified.

For purchases originally paid by credit card, debit card or another card payment through our POS/payment system, approved refunds will be processed only to the same card/payment method used for the original transaction.

Refunds cannot be transferred to another card, even when the other card belongs to the same customer.

Where applicable, refunds for POS transactions will be processed through the authorised POS terminal or payment platform in accordance with the payment provider's procedures.

The time required for a refund to appear in the customer's account may vary depending on the issuing bank, card network and payment-processing procedures.

Cash Purchases

For purchases originally paid in cash, approved refunds may be provided through an appropriate permitted refund method.

Sale & Promotional Items

Sale and promotional items may be returned or exchanged subject to the conditions stated at the time of the promotion.

Customers retain their applicable statutory rights where an item is defective, damaged, incorrectly supplied or does not conform to the agreed specifications.

Personalised & Customised Products

Personalised or customised products cannot normally be returned or exchanged due to a change of mind or incorrect personalisation information supplied by the customer.

If Tendu Rhythms makes an error in the personalisation, or the product is defective, damaged or does not match the confirmed order, please contact us so we can provide an appropriate remedy.

Order Cancellations

If you wish to cancel an online order, please contact Tendu Rhythms as soon as possible.

Cancellation requests received before an order has been personalised, prepared or dispatched may be accepted subject to the status of the order and applicable Qatar law.

Any applicable consumer rights under Qatar law remain unaffected by this policy.

How to Request a Return, Exchange or Refund

Please contact us and provide:

  • Your full name
  • Order number or receipt
  • Product concerned
  • Reason for your return, exchange or refund request
  • Photos where the item is damaged, defective or incorrect

Please do not return an item until you have received return instructions from us.

Contact Us

Tendu Rhythms Sports Trading
📍 Doha, Qatar
📧 Email: tendurhythms@gmail.com
📱 WhatsApp: +974 6674 4201
🌐 Website: https://tendurhythms.com⁠

For questions regarding returns, exchanges, cancellations or refunds, please contact us by email or WhatsApp.

Last Updated: September 2026

Tendu Rhythms reserves the right to update this policy from time to time to reflect changes in our operations, payment-provider requirements or applicable laws and regulations.